Shipping policy

Last updated: 27 June 2026

1. Order Processing

All orders are processed within 1–2 working days of receiving payment. Orders placed on weekends or UK public holidays will be processed on the next working day. You will receive an email confirmation when your order has been dispatched, including your tracking information.

 

2. Free Standard Shipping

We offer free standard shipping on all UK orders, with no minimum spend required. Standard orders are dispatched via Royal Mail and are typically delivered within 1–3 working days of dispatch. All standard orders are tracked as standard, you will receive a tracking number with your dispatch confirmation.

 

3. Express Shipping

We offer an express shipping option via DPD at checkout. DPD calculates the cost and estimated delivery time based on your delivery postcode at the time of ordering. Options available include DPD UK Next Day and DPD UK Two Day delivery. Express orders placed before our daily dispatch cut-off will be collected the same day. Orders placed after the cut-off or on weekends will be dispatched the next working day.

 

4. Tracking Your Order

All orders include tracking as standard. Once your order has been dispatched, you will receive a confirmation email containing your tracking number and a link to track your delivery. If you have not received your tracking information within 2 working days of placing your order, please check your junk or spam folder before contacting us.

 

5. Delivery Estimates

Delivery timeframes are estimates and cannot be guaranteed. Delays may occasionally occur due to circumstances outside our control, including Royal Mail or courier service disruptions, adverse weather, or high demand periods. If your order has not arrived within 10 working days of your dispatch notification, please contact us at hello@izrito.co.uk and we will investigate promptly.

 

6. Delivery Address

Please ensure your delivery address is entered correctly at checkout. We are unable to redirect orders once they have been dispatched. izrito Ltd cannot be held responsible for orders lost or delayed due to an incorrect address being provided.

 

7. Failed Deliveries

If a delivery attempt is unsuccessful, Royal Mail or DPD will leave a card or notification with instructions for collection or re-delivery. Uncollected parcels will be returned to us. If your order is returned to us due to a failed delivery, we will contact you to arrange re-delivery. Additional shipping charges may apply.

 

8. International Shipping

International shipping prices vary by country and are automatically calculated at checkout. If we don't seem to offer shipping to your country, please get in contact.

 

9. Contact

For any shipping queries, please contact us at hello@izrito.co.uk.