Refund policy
Last updated: 27 June 2026
1. Overview
We want you to be happy with your izrito purchase. This policy sets out your rights and our obligations regarding returns, refunds, and exchanges. Your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 are not affected by this policy.
2. Your Right to Cancel, Standard Orders
If you are a UK consumer, you have the right to cancel your order for standard (non-personalised) products within 14 days of receiving your goods, without giving any reason. This is your legal right under the Consumer Contracts Regulations 2013.
To exercise your right to cancel, notify us within 14 days of receiving your order by emailing hello@izrito.co.uk with your order number and confirmation that you wish to cancel.
Following your cancellation notification, you must return the goods to us within 14 days. Return postage costs are your responsibility. We strongly recommend using a tracked service, as we cannot accept responsibility for items lost or damaged in return transit.
We will issue a full refund of the original product price and standard outbound shipping cost within 14 days of receiving the returned goods, provided they are returned in their original, unused, and undamaged condition. Refunds will be issued to your original payment method.
3. Custom & Personalised Orders
Custom mouse mats produced using artwork or images you supply are exempt from the right to cancel under the Consumer Contracts Regulations 2013, as they are manufactured specifically for you. We do not accept returns or offer refunds on custom orders unless the product arrives faulty or damaged. Please ensure all artwork and specifications are correct before placing a custom order.
4. Faulty, Damaged or Incorrect Items
If your order arrives faulty, damaged, or not as described, please contact us within 30 days of receiving your order at hello@izrito.co.uk. Please include:
- Your order number
- A description of the issue
- Photographs clearly showing the fault or damage
Under the Consumer Rights Act 2015, you are entitled to a repair, replacement, or full refund for faulty or misdescribed goods. We will resolve all genuine product issues promptly and without argument. Where a return is required for a faulty or incorrect item, we will cover the cost of return postage.
5. Exchanges
We do not currently offer direct exchanges. If you would like a different design, please return your original order in accordance with Section 2 above and place a new order separately.
6. Refund Processing
Approved refunds will be processed to your original payment method within 14 days of us receiving the returned goods. Depending on your bank or payment provider, it may take a further 3–5 working days for the refund to appear in your account.
7. How to Return
To initiate a return, email us at hello@izrito.co.uk with your order number and reason for return. We will confirm the return address and any further instructions. Please do not return items without contacting us first.
8. Contact
For any returns or refund queries, please contact us at hello@izrito.co.uk. We aim to respond to all enquiries within 1–2 working days.